Tacit Knowledge
Tacit knowledge is knowledge that requires experience. It's implied and often fuzzy, so not easy to put your finger on.
The {!ctf} extension on the wiki is a way to capture, share and develop some of this kind of knowledge.
In Knowledge Management it is also often approached using story-telling.
For example, here are two stories that allude to deeper truths.
University of Palestine
Apparently the EU poured a fortune into the formation of a University of Palestine.
It took years and finally the day to start accepting students arrived, but nothing happened.
Alarmed, the EU contacted the University to find out what was going on.
"We're underfunded," came the reply. "We only have enough administrators to administer the administrators."
Japanese Recycling
The Japanese authorities implemented a comprehensive recycling scheme.
It depended on the public segregating their waste into different coloured bags.
But it didn't work properly because it was all a bit too sloppy.
Then some bright spark official, knowing that everything is about what your neighbours think in Japan, issued everyone with clear plastic bags instead.
After that, it worked perfectly.
